Right of withdrawal and customer service
The contractual partner has the right to withdraw his declaration of intent based on the conclusion of the contract within a period of fourteen days after receipt of the goods. The return to Christine Zenz can be done without giving reasons. Sending the goods within the specified period is sufficient. If the right of return is exercised, the contractual partner must send the goods back if a shipment as a package is possible. Christine Zenz must be contacted before returning.
The contractual partner bears the costs for the insured shipping of the goods. The contractual partner must pay compensation for any impairment of the goods through proper use. The contractual partner is subject to due diligence when checking the goods. The loss of value due to the use of the goods, which goes beyond a simple check and no longer makes the goods salable as “new”, is to be borne by the contractual partner.
As soon as the contractual partner makes use of the right of return, Christine Zenz will reimburse the payments minus the freight costs within 10 days after the contractual partner has exercised the right of return. When returning damaged or used goods, Christine Zenz expressly reserves the right to claim damages.
According to § 312 g Abs. 2 Nr.1 BGB there is no legal right of withdrawal for the purchase of goods which are made according to customer specifications and / or which are tailored to the personal needs of the contractual partner.